Omexco | High-end wallcoverings - Revêtements muraux haut de gamme FAQ - Info - Omexco | High-end wallcoverings - Revêtements muraux haut de gamme

FAQ

Do you have a question regarding Omexco or its products? Below you will find a list with the most commonly asked questions. You don’t find what you are looking for? Do not hesitate to contact us.

Can I check stock online?
Yes, if the Omexco distributor in your country gives you access to this function, you can check stock here: online stock check.

Where can I buy the Omexco collections? Who is the distributor in my country?
Please fill out this form and we will send you the information of the distributor of your country within the shortest delay possible.

What is the validity of your collections?
Click here for our validity list.

Do I need to follow any special procedure to hang Omexco wallcovering?
For each type of product you can consult the installation guidelines.

Which adhesive should be used?
Please consult the installation guidelines for each type of product.

Do we need to reverse alternate lengths during the installation?
If so, this is clearly indicated on the outside of the carton and on the roll itself by a fluorescent orange label. You can also check under the technical specifications of each collection.

Are there any special cleaning instructions to follow?
Yes, please read carefully following instructions.

Can I return goods if the customer changed his mind, if too many meters were ordered or if a wrong item was ordered?
Yes, you may return goods in these cases within one month after receipt of the goods and if it concerns minimum 25 m. Upon arrival in our warehouse, the returned goods are checked for damage. A restocking fee will be charged. Damaged goods are not refunded. Transportation charges are on your own account.

Can I file a claim?
Yes, we accept claims if no more than 3 strips have been installed. Absolutely no labour claims will be considered. Application of material is interpreted as acceptance of the material and conditions of installation.

Can I claim hanging costs?
No, absolutely no labour claims will be considered.

What are the legal holidays in Belgium for 2017?
New Year’s Day: 1 January
Easter Monday: 17 April
International Workers’ Day: 1 May
Ascension Day: 25 May
Whit Monday: 5 June
National Holiday: 21 July
Assumption of Mary: 15 August
All Saints’ Day: 1 November
Armistice: 11 November
Christmas: 25 December
We do not close for summer holidays.

Can I have a list with the custom tariff codes?
Click here for the custom tariff codes.

What are the bank codes and details?
ING Bank
Naamsesteenweg 121
B-3001 Heverlee

Account number: 330-0381465-18
BIC Code: BBRUBEBB
IBAN Code: BE 50 3300 3814 6518

For our Austrian customers only:
ING Bank
Neuer Markt 2
A-1010 Vienna

Account number: 0454362925
BIC Code: INGBATWW
IBAN Code: AT461936000454362925

For our German customers only:
ING Bank Deutschland AG
Hahnstrasse 49
D-60528 Frankfurt am Main

Account number: 50021000-0010129294
BIC Code: INGBDEFF
IBAN Code: DE58500210000010129294

What are the general conditions of sale?
Please click here for the general conditions of sale.